Terms of service
These Terms & Conditions set out the rules for using the Aurelia Sun website, placing orders and purchasing our products. Please read them carefully before using our website or completing a purchase.
We aim to make your shopping experience simple, transparent and easy to understand.
Orders are processed through secure payment providers and Shopify checkout.
If you need help with your order, our customer care team is here to assist.
Agreement
These Terms & Conditions apply to all users of this website, including visitors browsing the website and customers purchasing products from Aurelia Sun.
By accessing our website, using our services or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
If you do not agree with these Terms & Conditions, you should not use this website or place an order.
These Terms & Conditions may be updated from time to time. The terms that apply to your order are the terms published on this website at the time your order is placed.
About Aurelia Sun products
Aurelia Sun creates elegant UPF50+ clothing, sun hats and accessories designed to support sun-smart living. Our products are intended to help reduce UV exposure on covered skin when worn correctly as part of a broader sun protection routine.
UPF-rated clothing and accessories are not a substitute for all other forms of sun protection. For best protection, we recommend wearing sun-protective clothing together with a broad-brim hat, sunglasses, shade and sunscreen on exposed skin.
Product descriptions, images, colours, sizing information and availability are provided in good faith. While we aim to display our products as accurately as possible, colours and appearance may vary depending on screen settings, lighting and device type.
Aurelia Sun products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Please seek advice from a qualified health professional for personal medical or skin health concerns.
Using our website
You agree to use this website only for lawful purposes and in a way that does not damage, disable, overload or interfere with the website or its normal operation.
You must not attempt to gain unauthorised access to any part of the website, customer accounts, systems, servers or data connected to Aurelia Sun.
We reserve the right to restrict, suspend or refuse access to the website where we believe misuse, fraud, abuse or unlawful activity has occurred.
Orders
When you place an order through our website, you are making an offer to purchase the selected product or products at the price shown at checkout.
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to accept, reject, cancel or limit any order at our discretion, including where:
- A product is unavailable or out of stock.
- There is an error in pricing, product information or availability.
- Payment cannot be processed or verified.
- We suspect fraud, misuse, unauthorised activity or resale abuse.
- The order appears to contain incorrect or incomplete customer information.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method where appropriate.
Pricing and payment
Prices are displayed on our website and may change from time to time without notice. The price charged for your order will be the price shown at checkout at the time your order is placed.
Payment must be made using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.
We reserve the right to correct pricing errors, product errors or checkout errors. If an error affects your order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.
Discounts, promotions and gift cards
From time to time, Aurelia Sun may offer discount codes, promotional offers or gift cards. These offers may be subject to additional terms, expiry dates, exclusions or minimum spend requirements.
Unless stated otherwise, discount codes cannot be applied to previous purchases, cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to modify, suspend or cancel any promotion, discount code or offer at any time, including where misuse, error or technical issues occur.
Shipping
Shipping times, processing times and delivery estimates are set out in our Shipping Policy.
Delivery estimates are provided as a guide only and are not guaranteed. Aurelia Sun is not responsible for delays caused by couriers, postal networks, weather, public holidays, customs processes, incorrect addresses or circumstances outside our control.
Please ensure your shipping details are accurate before placing your order. If you notice an error, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Returns and refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
To be eligible for a return, items must meet the return conditions set out in that policy. This generally means items must be unworn, unwashed, unmarked, undamaged and returned with their original tags attached.
Nothing in these Terms & Conditions is intended to limit your rights under Australian Consumer Law or any other applicable consumer protection laws.
Product availability
Product availability may change without notice. We do our best to keep stock information accurate, but we cannot guarantee that every product shown on the website will be available at all times.
We may limit quantities, discontinue products, modify product designs or remove products from sale at any time.
Sizing and fit
Size guides and fit information are provided to help you choose the most suitable size. They are intended as guidance only and may vary slightly between products, fabrics and styles.
If you are unsure about sizing, we recommend reviewing the product page carefully or contacting our customer care team before placing your order.
Care instructions
Please follow the care instructions provided on the garment label and product page. Incorrect washing, drying, ironing, storage or handling may affect the appearance, fit, performance or lifespan of the product.
Aurelia Sun is not responsible for damage caused by normal wear and tear, improper care, misuse, alteration, accidental damage or failure to follow care instructions.
Intellectual property
All content on this website, including text, product names, images, graphics, branding, logos, layout, design and other materials, is owned by or licensed to Aurelia Sun unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, publish or use any website content for commercial purposes without our prior written permission.
User content and reviews
If you submit reviews, comments, images, feedback or other content to Aurelia Sun, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.
By submitting content, you grant Aurelia Sun permission to use, display, reproduce, edit and share that content for website, marketing, customer service and promotional purposes, where permitted by law.
We reserve the right to moderate, edit, remove or refuse user-submitted content that we consider inappropriate, misleading, unlawful, offensive or inconsistent with our brand values.
Third-party links
Our website may contain links to third-party websites, services or resources. These links are provided for convenience only.
Aurelia Sun is not responsible for the content, policies, availability, security or practices of third-party websites. Accessing third-party links is at your own discretion and risk.
Website accuracy and availability
We aim to keep the website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
We may update, suspend, withdraw or restrict access to any part of the website at any time, including for maintenance, security, operational or business reasons.
Limitation of liability
To the maximum extent permitted by law, Aurelia Sun will not be liable for any indirect, incidental, special, consequential or punitive loss or damage arising from your use of the website, products or services.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or other applicable laws that cannot be excluded.
Consumer rights
Our products come with guarantees that cannot be excluded under Australian Consumer Law where applicable. If a product is faulty, not as described, unsafe or fails to meet applicable consumer guarantees, you may be entitled to a remedy.
The remedy available will depend on the nature of the issue and the requirements of applicable law.
Privacy
Your privacy matters to us. Personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that your information may be collected and used as described in our Privacy Policy.
Contact
If you have questions about these Terms & Conditions, your order or your customer account, please contact our customer care team through our Help Centre.
Please include your order number where relevant so we can assist you as quickly as possible.