Returns & Refunds Policy

1. 30-day change-of-mind returns

Eligible products may be returned for a change of mind within 30 days after the recorded delivery date.

To request a return, contact info@aureliasun.com within the applicable return period and include:

• Your order number.
• The product or products you wish to return.
• The reason for the return.

Do not send a product back before receiving return instructions from our customer care team.

For a voluntary change-of-mind return, once return instructions have been issued, the parcel must be lodged with the carrier within 14 days.

2. Change-of-mind return conditions

To qualify for our voluntary change-of-mind return policy, the product must:

• Be unworn, unused and unwashed.
• Be free from marks, stains, damage and alterations.
• Have all original tags attached.
• Include the original product packaging where reasonably possible.
• Be free from perfume, deodorant, sunscreen, cosmetics, smoke and washing-product odours.
• Have any hygiene seal or protective strip intact, where applicable.
• Not be marked as Final Sale.

We may refuse a voluntary change-of-mind return when these conditions are not met.

These conditions do not limit statutory rights relating to faulty, damaged, unsafe, incorrectly supplied, misdescribed or otherwise non-conforming products.

3. Return method and return address

Approved returns are processed through our designated returns facility in China. Contact us before sending the parcel so that the return can be registered against your order.

Approved returns only:

Please place your order number and any return reference provided by our team inside or clearly with the parcel.

Do not send returns to our registered business address in the Netherlands. Products sent to an unauthorised address, sent without a return request, or sent without sufficient identifying information may be delayed or may not be accepted where permitted by law.

4. Change-of-mind return costs

Except where mandatory law provides otherwise, customers are responsible for the direct cost of returning a product because of a change of mind, sizing preference, colour preference or style preference.

We recommend using a tracked shipping service and keeping the postage receipt until the return has been completed.

We do not charge a restocking or processing fee for approved returns.

For voluntary change-of-mind returns, original shipping charges and any duties or taxes that were not collected by Aurelia Sun are not normally refundable unless applicable law requires otherwise.

5. Refund processing

After a returned product arrives, we will inspect it and confirm by email whether the return has been approved.

For approved voluntary returns, Aurelia Sun normally issues the refund to the original payment method within five business days after inspection.

Your bank, card issuer or payment service may require additional time to display a completed refund. That processing time is controlled by the payment provider.

The refund will normally cover the amount actually paid for the approved returned product after any product-level discount.

Where mandatory law requires a different refund amount or deadline, the mandatory rule will apply.

6. Exchanges

Our standard online process is a return followed by a new order rather than a direct exchange.

To obtain another size, colour or style, return the original product in accordance with this policy and place a new order for the preferred item. A replacement product is not reserved while a return is in transit.

If our customer care team expressly agrees to an exchange in writing, it will be subject to stock availability and the instructions provided for that return.

This section does not restrict any repair, replacement or other remedy required for faulty, damaged or incorrectly supplied products.

7. Products excluded from voluntary change-of-mind returns

The following products are excluded from our voluntary change-of-mind return policy where permitted by law:

• Products marked Final Sale.
• Gift cards, where offered.
• Personalised, customised or made-to-order products.
• Underwear, swimwear or other hygiene-sensitive products after a hygiene seal or protective strip has been removed, where applicable.
• Products that have been worn, used, washed, altered, marked or damaged after delivery.
• Products without their original tags.
• Products returned outside the applicable voluntary return period.

These exclusions do not apply to the extent that applicable law gives you a non-excludable right to cancel, reject, repair, replace or obtain another remedy.

8. Faulty, damaged, unsafe, misdescribed or incorrect products

Contact info@aureliasun.com as soon as reasonably possible if your order:

• Arrives damaged.
• Contains a manufacturing fault.
• Is unsafe.
• Is materially different from its description, published measurements or images.
• Is not fit for an applicable stated or reasonably disclosed purpose.
• Contains the wrong product, colour or size.
• Is missing an item.

Please include your order number, a description of the issue and clear photographs or video where reasonably possible. Evidence helps us assess the issue quickly, but a customer will not lose a mandatory legal remedy solely because original packaging is unavailable.

Depending on the nature of the issue and the law that applies, the remedy may include repair, replacement, refund, price reduction, reimbursement of reasonable costs or another remedy.

The 30-day voluntary change-of-mind period does not limit the period during which a statutory consumer guarantee or other mandatory consumer right may apply.

9. Return costs for faulty or incorrect products

We may ask for a product that can reasonably be posted to be returned for assessment.

If a product is confirmed to be faulty, damaged or incorrectly supplied, Aurelia Sun will reimburse reasonable return postage costs where required by applicable law. Please keep the postage receipt.

Where appropriate, we may instead provide a prepaid return label, arrange collection or provide another return method.

If an assessment reasonably establishes that the reported problem is not a product fault or fulfilment error, we may ask the customer to pay reasonable return or inspection costs only where permitted by law and communicated in advance.

10. Original delivery charges for faulty orders

Where required by applicable consumer law, a refund for a faulty, damaged, misdescribed or incorrectly supplied product may include the original standard delivery charge and reasonable return costs.

Additional charges paid for an optional premium delivery service need not be refunded beyond the cost of the standard delivery option unless applicable law requires otherwise.

11. United Kingdom cancellation rights for online purchases

If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally give you a separate statutory right to cancel an eligible online purchase without giving a reason.

For a standard sales contract, you must notify Aurelia Sun of your decision to cancel within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. Different timing rules may apply where one order is delivered in separate lots or on different days.

After notifying us of a valid cancellation, you must normally send the goods back within 14 days.

You are responsible for the direct cost of returning goods under this cancellation right where we have informed you of that cost responsibility, unless the goods are faulty, incorrect or we agree otherwise.

We may make a deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law allows this.

For a valid statutory cancellation of the full order, we will refund the amount paid for the cancelled goods and the cost of the least expensive standard delivery option offered for that order. Extra amounts paid for premium or expedited delivery are not required to be refunded beyond the standard delivery cost.

We will make the statutory cancellation refund without undue delay and within the applicable legal deadline. For goods, we may withhold the refund until we have received the goods back or you provide evidence that they have been sent back, whichever occurs first, where the law permits.

Statutory cancellation exceptions may apply, including to genuinely personalised or made-to-order goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

UK model cancellation form

12. Mandatory consumer rights by market

Australia

Where the Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded. Depending on the type and seriousness of a failure, you may be entitled to a repair, replacement, refund, compensation or another remedy. A major failure may give the consumer the right to choose a refund or replacement. Nothing in this policy limits those rights.

New Zealand

Where New Zealand law applies, rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by this policy. Goods must, among other things, be of acceptable quality, match their description, be fit for applicable purposes and be delivered within the required or a reasonable time. Available remedies depend on the nature and seriousness of the failure.

United Kingdom

UK consumers retain rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include the statutory cancellation rights described above and remedies for goods that are faulty, not as described or not fit for purpose.

Singapore

Where Singapore consumer law applies, rights under the Consumer Protection (Fair Trading) Act and the statutory remedies commonly referred to as the Lemon Law remain unaffected. Depending on the circumstances, remedies for non-conforming goods may include repair, replacement, price reduction or refund. A defect found within six months of delivery may benefit from the statutory presumption that it existed at delivery, subject to the applicable exceptions.

United States

Customers in the United States retain any rights and remedies that apply under federal and state consumer protection law. This policy does not waive or restrict any right that cannot lawfully be waived or restricted.

13. Cancelled, refused and uncollected deliveries

Refusing delivery or allowing a parcel to be returned to sender does not automatically create an approved return or cancellation.

Reasonable costs caused by an incorrect address, refused delivery, failed delivery attempt or uncollected parcel may be charged or deducted from a refund where permitted by law and where the issue was not caused by Aurelia Sun or the carrier.

Contact us before refusing or returning a delivery wherever possible.

14. Proof of purchase

We may request reasonable proof of purchase before processing a return, refund, repair or replacement. This may include:

• An Aurelia Sun order confirmation.
• An order number.
• A payment confirmation.
• Another document that reasonably demonstrates the purchase.

15. Contact

For return requests or questions about this policy:

Business: Aurelia Sun
Operator: Stefan van der Galien, trading as Aurelia Sun
Chamber of Commerce: 83054537
Business address: Bindert Japiksstrjitte 34, 9289 JK Drogeham, The Netherlands
Email: info@aureliasun.com
Telephone: +31 6 11 93 80 07

Please include your order number when contacting us about an existing purchase.

Last updated: 7 October 2026