Aurelia Sun Help Centre
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Support topics
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Shipping
Delivery times, shipping costs, tracking and dispatch information.
View shipping helpReturns & Exchanges
Return conditions, exchanges, refunds and how to start a return.
View returns helpSize Guide
Find your best fit for sun hats, tops, cover-ups and UPF 50+ essentials.
View size helpUPF 50+ Protection
Learn how UPF 50+ clothing helps protect covered skin from UV rays.
View UPF helpShipping
Shipping Information
Everything you need to know about delivery, dispatch, tracking and shipping costs.
Where do you ship?
Aurelia Sun ships across Australia. Available shipping options and delivery costs are shown at checkout based on your delivery address and order value.
How much does shipping cost?
Shipping costs are calculated at checkout. We offer free shipping on orders over AUD $100.
How long does delivery take?
Estimated delivery times are shown at checkout. Delivery times may vary depending on your location, public holidays, peak periods and carrier delays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
When will my order be dispatched?
Orders are processed as quickly as possible on business days. During busy periods, dispatch may take slightly longer than usual.
How can I track my order?
After your order has shipped, you will receive an email with your tracking information. Please allow some time for tracking updates to appear after dispatch.
What if my order is delayed?
If your order is taking longer than expected, please check your tracking link first. If there has been no update for several business days, contact our support team and include your order number.
Returns & Exchanges
Returns made simple
Need a different size or changed your mind? Here’s how returns and exchanges work at Aurelia Sun.
Can I return my order?
Yes, eligible items can be returned within 30 days of delivery, provided they are unworn, unwashed and in their original condition.
What condition must items be returned in?
Returned items must be unworn, unwashed, free from marks, odours or damage, and include original tags and packaging where possible.
How do I start a return?
To request a return, contact our support team with your order number and the item you would like to return.
We’ll provide the next steps and return instructions by email.
Can I exchange an item for another size?
If your item is eligible, we can help you exchange it for another size or style, depending on availability.
If the preferred item is unavailable, we may offer a refund or store credit instead.
Are any items excluded from returns?
For hygiene and safety reasons, some items may not be eligible for return once worn, opened or used. Final Sale items cannot be returned unless faulty.
When will I receive my refund?
Refunds are processed after your return has been received and inspected. Once approved, the refund will be issued back to your original payment method.
Please note that your bank or payment provider may take additional time to make the funds available.
Before sending anything back
Please contact us first so we can confirm your return eligibility and provide the correct return instructions.
Size Guide
Find your best fit
Choosing the right size helps your UPF 50+ clothing feel comfortable, breathable and easy to wear in the Australian sun.
Check the product size chart
Each product may fit slightly differently. Always check the size guide on the product page before ordering.
Measure your body
Use a soft measuring tape and compare your bust, waist, hip and sleeve measurements with the size chart.
Choose your preferred fit
For a relaxed, breathable feel, consider sizing up. For a closer fit, choose your usual size.
How do I choose the right size?
Start by checking the size chart on the product page. Compare your own measurements with the chart instead of choosing only based on your usual size.
If you are between two sizes, we generally recommend choosing the larger size for a more comfortable sun-safe fit.
Should UPF 50+ clothing fit tight or loose?
UPF 50+ clothing should feel comfortable and allow easy movement. A slightly relaxed fit is often preferred in warm weather because it feels more breathable.
What if I am between sizes?
If you are between sizes, choose the larger size if you prefer a relaxed fit or plan to wear the item for long periods outdoors.
Do your sun hats come in different sizes?
Some sun hats may include adjustable features such as drawcords or inner bands. Please check the product description for specific sizing and adjustment details.
Can I exchange for another size?
Eligible items may be exchanged for another size, depending on availability. Please contact us with your order number so we can help you with the best option.
Need help choosing?
Send us the product name and your measurements, and we’ll help you choose the most suitable size.
UPF 50+ Protection
Sun protection, made simple
Learn how UPF 50+ clothing works and how to care for your Aurelia Sun pieces.
50+
Designed for the Australian sun
UPF 50+ clothing helps protect covered skin from harmful UV rays, making it a smart everyday choice for beach days, walks, travel, gardening and outdoor living.
What does UPF 50+ mean?
UPF stands for Ultraviolet Protection Factor. UPF 50+ means the fabric is designed to block at least 98% of UV radiation from reaching covered skin.
Is UPF clothing better than sunscreen?
UPF clothing protects the areas it covers without needing to be reapplied. Sunscreen is still recommended for exposed skin, such as your face, hands and lower legs.
Does UPF 50+ protection wash out?
Always follow the care instructions on your garment. Proper washing and care helps preserve the fabric, fit and protective performance over time.
Can I wear UPF 50+ clothing every day?
Yes. UPF 50+ clothing is suitable for everyday outdoor moments, including walking, commuting, school runs, holidays, beach days and gardening.
Is UPF 50+ clothing hot to wear?
UPF clothing can still feel lightweight and comfortable, depending on the fabric and fit. For warm weather, a relaxed fit can help improve airflow and comfort.
How should I care for my UPF clothing?
Wash according to the care label, avoid harsh chemicals where possible, and allow garments to dry naturally when suitable. This helps keep the fabric looking and feeling its best.
Contact Support
Still need help?
Our team is here to help with orders, sizing, shipping, returns and product questions. Send us a message and we’ll get back to you as soon as possible.
We aim to respond within 1–2 business days.
Please include your order number so we can help you faster.
Before contacting us
- Check your tracking email for shipping updates.
- Review the size guide on the product page.
- Include your order number for order-related questions.
Send us a message
Contact Aurelia Sun
Have a question about your order, sizing, shipping or returns? Fill in the form below and we’ll get back to you as soon as possible.