Contact information
Contact Information
We are here to help before, during and after your Aurelia Sun order. Contact our customer care team with questions about products, sizing, shipping, returns or an existing purchase.
Contact us by email, telephone or through our online Help Centre.
We can help with order status, delivery, returns, refunds and product questions.
Our legal business, registration and contact information are published below.
How to contact Aurelia Sun
```You can contact Aurelia Sun using any of the methods below. For questions concerning an existing order, please include your order number and the email address used during checkout.
Monday - Friday. 09:00 - 17:00 (GMT+2)
Business information
```The Aurelia Sun online store is operated by:
Legal business name: Stefan van der Galien
Trading name: Aurelia Sun
Chamber of Commerce number: 83054537
Business address: Bindert Japiksstrjitte 34, 9289 JK Drogeham, The Netherlands
Email: info@aureliasun.com
Telephone: +31 6 11 93 80 07
Website: aureliasun.com
The business address above is our registered business address. Do not send returns to this address unless our customer care team has specifically instructed you to do so.
What we can help with
```Our customer care team can assist with:
- Order confirmations and order-status questions.
- Shipping, tracking and delivery updates.
- Address corrections requested before dispatch.
- Returns, refunds and faulty-product enquiries.
- Sizing, fit and product-selection guidance.
- Product materials, specifications and care instructions.
- Website, payment or checkout questions.
- Privacy, policy and account enquiries.
- General questions about Aurelia Sun.
Aurelia Sun does not provide medical diagnoses, skin assessments or personal treatment advice. Please consult a qualified healthcare professional about medical symptoms, skin concerns or treatment.
Information to include
```Providing complete information helps us investigate and respond more efficiently.
Response times
```We aim to respond to customer enquiries within 2 hours during our published customer service hours.
Enquiries received outside those hours, during weekends or on public holidays are reviewed on the next applicable business day.
Response times may occasionally be longer during promotions, seasonal peaks, product launches or unusually high enquiry volumes.
Sending several separate messages about the same issue may make it more difficult to keep the information together. Where possible, reply within the same email conversation or support request.
```Order changes and cancellations
```Contact us as soon as possible if you need to correct an address or request an order cancellation.
We will attempt to assist where operationally possible, but a change or cancellation is not guaranteed after an order has entered processing or has been dispatched.
An order change or cancellation is confirmed only when Aurelia Sun has confirmed it in writing.
```Returns
```Contact us before sending a product back. Approved returns must follow the instructions and use the return address supplied by our customer care team.
Return eligibility, costs, exclusions and refund processing are explained in our Returns & Refunds Policy.
Products sent to an unauthorised address may be delayed or may not be accepted. The registered business address is not automatically the returns address.
Social media
```Aurelia Sun may maintain social media profiles, including Instagram and Facebook under @aureliasunofficial.
Social media can be used for general questions, but it should not be used to share sensitive personal, payment or order information.
For order-specific assistance, returns, refunds, delivery problems or account enquiries, contact us by email or through the Help Centre.
A message sent through social media is not treated as a formally approved return, cancellation or address change unless our customer care team confirms the request in writing.
```Privacy and personal information
```Do not publish order numbers, addresses, telephone numbers, payment details or other private information in public comments or social media posts.
Information provided to customer care is used to investigate and respond to your enquiry, manage your order and meet our legal obligations.
Personal information is handled in accordance with our Privacy Policy.
We will never request your complete payment-card number, card security code or account password by email or social media.
```Related customer care pages
``` ```Contact summary
```Email: info@aureliasun.com
Telephone: +31 6 11 93 80 07
Help Centre: aureliasun.com/pages/help-centre
Customer service hours: Monday - Friday 09:00 - 17:00 (GMT+2)
Expected response time: 2 hours
Last updated: 13 July 2026
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