Contact information

We are here to help you feel confident before, during and after your Aurelia Sun order. Whether you have a question about sizing, shipping, returns or product care, our customer care team will do their best to assist you clearly and thoughtfully.

How to contact Aurelia Sun

The best way to contact Aurelia Sun is through our online Help Centre. This allows us to keep your request organised, respond accurately and make sure the right information is connected to your order.

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What we can help with

Our customer care team can assist with a wide range of questions, including:

  • Order confirmation and order status questions.
  • Shipping, tracking and delivery updates.
  • Returns, exchanges and refund questions.
  • Sizing, fit and product selection guidance.
  • Product care and garment information.
  • Questions about Aurelia Sun policies or website information.
  • General enquiries about Aurelia Sun.

For medical advice, skin checks or personal health concerns, please speak with a qualified medical professional. Aurelia Sun customer care cannot provide medical diagnosis or treatment advice.

Information to include

To help us respond quickly and accurately, please include as much relevant information as possible when contacting us.

For order enquiries

Please include:

  • Your order number.
  • The email address used at checkout.
  • A clear description of your question.
  • Photos where relevant, such as for damaged or incorrect items.

For product enquiries

Please include:

  • The product name or product link.
  • Your usual size or measurements where relevant.
  • The colour or style you are considering.
  • Any specific fit, care or styling question.

Response times

We aim to respond to customer enquiries as soon as possible. Response times may vary during weekends, public holidays, product launches, sale periods or high-volume customer care periods.

Sending multiple messages about the same enquiry may delay our ability to respond, so we recommend keeping all information in one clear message whenever possible.

Social media messages

You can follow Aurelia Sun on Instagram and Facebook at @aureliasunofficial.

For order-specific help, returns, refunds or delivery questions, please use our Help Centre instead of social media messages. This helps protect your privacy and allows us to access the correct order information.

Privacy and personal information

Please do not share sensitive personal information through public comments or social media posts. For order support, use our Help Centre so your details can be handled more securely.

Personal information is handled in accordance with our Privacy Policy.

Related customer care pages

You may also find the answer you need in one of our customer care pages:

Here to help you shop with confidence

Aurelia Sun creates elegant UPF50+ clothing, sun hats and accessories for women who want to live sun smart with comfort, confidence and timeless style.