Returns & Refunds Policy

We want you to feel confident when shopping with Aurelia Sun. This policy explains how change-of-mind returns, refunds and issues with faulty or incorrect products are handled.

30-day change-of-mind returns

Eligible products may be returned for a change of mind within 30 days after the recorded delivery date.

To request a return, contact us at info@aureliasun.com within the 30-day return period. Include:

• your order number;

• the product you wish to return;

• the reason for the return.

Do not send a product back before receiving return instructions from our customer care team.

Once your return request has been approved, the product must be lodged with the carrier within 14 days after the return instructions are issued.

Change-of-mind return conditions

To qualify for a change-of-mind return, the product must:

• be unworn, unused and unwashed;

• be free from marks, stains, damage and alterations;

• have all original tags attached;

• include the original product packaging where reasonably possible;

• be free from perfume, deodorant, sunscreen, cosmetics, smoke and washing-product odours;

• have any hygiene seal or protective strip intact, where applicable;

• not be marked as Final Sale.

We may refuse a change-of-mind return when the product does not meet these conditions.

These conditions do not limit any rights that may apply when a product is faulty, damaged, unsafe, incorrectly supplied or does not match its description.

Return method and location

Approved returns must be sent by mail to our returns facility in [INSERT RETURN COUNTRY].

The complete return address and return instructions will be provided after your return request has been approved.

Returns sent to an unauthorised address or returned without sufficient identifying information may be delayed or may not be accepted.

Change-of-mind return costs

Customers are responsible for the cost of returning a product for a change of mind, sizing preference, colour preference or style preference.

We recommend using a tracked shipping service and keeping the postage receipt until the return has been completed. Aurelia Sun is not responsible for change-of-mind returns that are lost or damaged before reaching our returns facility.

We do not charge a restocking or processing fee for approved returns.

Original shipping charges, duties and taxes are not refunded for change-of-mind returns unless required by applicable law.

Refund processing

After a return arrives, we will inspect it to confirm that it meets this policy.

We will notify you by email when the return has been received and whether the refund has been approved.

Approved refunds will be issued to the original payment method within five business days after the return has been inspected.

After the refund has been issued, your bank, card provider or payment service may require an additional 2–5 business days to display the funds in your account.

The refund will normally cover the amount paid for the approved returned product, including any product-level discount applied at the time of purchase.

Exchanges

We do not process direct product exchanges.

To obtain another size, colour or style, return the original product in accordance with this policy and place a new order for the preferred item.

A replacement product is not reserved while a return is in transit.

This exchange process does not apply when a product is faulty, damaged or incorrectly supplied. Those situations are handled under the section below.

Products excluded from change-of-mind returns

The following products cannot be returned for a change of mind:

• products marked Final Sale;

• gift cards;

• personalised, customised or made-to-order products;

• face coverings or other hygiene-sensitive products after a hygiene seal has been removed;

• products that have been worn, used, washed, altered, marked or damaged;

• products without their original tags;

• products returned outside the applicable return period.

These exclusions do not apply where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise covered by applicable consumer protection law.

Faulty, damaged or incorrect products

Contact info@aureliasun.com as soon as reasonably possible if your order:

• arrives damaged;

• contains a manufacturing fault;

• is unsafe;

• is materially different from its description or images;

• is not fit for its intended purpose;

• contains the wrong product, colour or size;

• is missing an item.

Include your order number, a description of the issue and clear photographs or video where reasonably possible.

Aurelia Sun may assess the product before confirming the appropriate remedy. Depending on the nature and seriousness of the issue, the remedy may include a repair, replacement, refund or another solution required under applicable consumer law.

The 30-day change-of-mind period does not limit the time in which a customer may be entitled to a remedy for a product that fails to meet an applicable consumer guarantee.

Final Sale products, used products and products without their original packaging may still qualify for a remedy when they are faulty or otherwise fail to meet an applicable consumer guarantee.

Return costs for faulty or incorrect products

Products that can be posted or easily returned may need to be sent to us for assessment.

If the product is confirmed to be faulty, damaged or incorrectly supplied, Aurelia Sun will reimburse reasonable return postage costs. Please keep the postage receipt.

Where appropriate, we may instead provide a prepaid return label or other return arrangement.

If an assessment determines that the product does not have the reported fault, we may ask the customer to pay reasonable return or inspection costs, but only where those costs have been communicated in advance.

Original shipping charges for faulty orders

Where required by applicable consumer law, refunds for faulty, damaged or incorrectly supplied products may also include the original standard delivery charge and reasonable return costs.

Additional charges for an optional premium or expedited delivery service may not be refundable beyond the cost of the standard delivery option, unless required by law.

Cancelled or refused deliveries

Refusing delivery or returning a parcel to the sender does not automatically create an approved return.

Any costs charged to Aurelia Sun because of an incorrect address, refused delivery, failed delivery attempt or uncollected parcel may be deducted from a refund where permitted by law and where the issue was not caused by Aurelia Sun or the carrier.

Contact us before refusing or returning a delivery.

Proof of purchase

We may request proof of purchase before processing a return, refund, repair or replacement.

Acceptable proof may include:

• an Aurelia Sun order confirmation;

• an order number;

• a payment confirmation;

• another document that reasonably demonstrates the purchase.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Contact

For return requests or questions about this policy, contact:

Email: info@aureliasun.com
Business: Aurelia Sun
Chamber of Commerce: 83054537
Business address: Bindert Japiksstrjitte 34, 9289 JK Drogeham, The Netherlands

Please include your order number so that we can assist you efficiently.

Last updated: 13 July 2026