Shipping policy
Shipping Policy
This policy explains where Aurelia Sun delivers, how much shipping costs, when orders are processed and how long delivery is expected to take.
Most orders are prepared for dispatch within one business day.
Tracking information is emailed after an order has been dispatched.
Standard delivery is estimated to take 2–5 business days after dispatch.
Delivery area
```Aurelia Sun currently delivers to eligible residential and business addresses within Australia.
We do not currently offer international delivery through aureliasun.com unless another destination is expressly made available during checkout.
Some remote locations, restricted addresses or territories may not be serviceable by our available delivery partners. When an address cannot be serviced, checkout may prevent the order from being completed or our customer care team will contact you after the order has been placed.
```Shipping options and costs
```The shipping options and charges below apply to eligible Australian delivery addresses.
Standard tracked shipping applies to orders below AU$100.
Estimated processing time: up to one business day.
Estimated transit time after dispatch: 2–5 business days.
Estimated total delivery time: 3–6 business days.
Free standard shipping applies when the eligible product subtotal is AU$100 or more after discounts and before any non-product charges, unless a promotion states otherwise.
Estimated processing time: up to one business day.
Estimated transit time after dispatch: 2–5 business days.
Estimated total delivery time: 3–6 business days.
The exact shipping charge applicable to your order is displayed before payment is completed.
Aurelia Sun currently offers standard shipping only. Express, same-day and nominated-date delivery are not currently available.
Processing time
```Most orders are processed and prepared for dispatch within one business day.
Business days are Monday to Friday, excluding applicable public holidays.
Orders placed during a weekend or public holiday normally begin processing on the next business day.
Processing time is the period required to verify, prepare and pack an order before it is handed to the delivery carrier. It is separate from the delivery transit time.
Orders may occasionally require additional processing time because of:
- Incomplete or incorrect order information.
- Payment verification or fraud-prevention checks.
- Unexpected stock discrepancies.
- Promotional periods or unusually high order volumes.
- Public holidays or operational disruptions.
Where a material delay becomes known before dispatch, we will contact you using the email address supplied with the order.
```Estimated delivery time
```After an order has been dispatched, standard delivery is estimated to take 2–5 business days.
When the normal processing time is included, the estimated total delivery time is generally 3–6 business days from the first business day after the order is placed.
Deliveries to remote or regional locations may require an additional [INSERT REMOTE-AREA DELIVERY RANGE] business days.
Delivery estimates are not guaranteed arrival dates. They are based on the information available when the order is placed and may be affected by carrier delays, weather, public holidays, remote delivery areas and other circumstances outside the normal delivery schedule.
Where orders are dispatched from
```Orders are dispatched from China.
The location shown above must reflect the location from which customer orders are actually fulfilled. An order may be handed to a local or international delivery partner depending on the fulfilment route and delivery address.
The merchant responsible for your order remains Aurelia Sun, operated by Stefan van der Galien, regardless of which warehouse or delivery carrier is used.
```Taxes, customs and import charges
```Product prices, taxes, shipping charges and any other amounts charged by Aurelia Sun will be shown before you submit payment.
Option A — use when all applicable import charges are prepaid: Australian customers will not be required to pay additional import duties or customs charges to receive an order.
How shipping works
```Tracking your order
```When tracking is available, you will receive a shipping-confirmation email containing a tracking number or tracking link after dispatch.
Tracking information may require up to 48 hours to show the first carrier scan.
When tracking has not updated for more than three business days, contact our customer care team and include your order number.
Tracking information is supplied by the relevant delivery carrier and may occasionally be delayed or incomplete.
```Correct delivery information
```Please check your name, delivery address, postcode, email address and telephone number carefully before submitting an order.
Contact us as soon as possible when you notice an error. We will attempt to update the details where operationally possible, but we cannot guarantee that an address can be changed after processing or dispatch has begun.
Aurelia Sun is not responsible for delivery problems caused solely by incorrect or incomplete information supplied by the customer.
Where permitted by law, reasonable costs caused by an incorrect address, refused delivery, failed delivery attempt or uncollected parcel may need to be paid before the order can be sent again.
```Address changes and order cancellations
```Requests to change or cancel an order should be submitted as soon as possible through our Help Centre or by emailing info@aureliasun.com.
A change or cancellation is not confirmed until Aurelia Sun has confirmed it in writing.
Once an order has been dispatched, it generally cannot be cancelled or redirected. Eligible products may instead be returned in accordance with our Returns & Refunds Policy.
```Delayed deliveries
```When an order has not arrived within the estimated delivery period, check the tracking information first and then contact us.
We may ask you to allow a reasonable investigation period while we contact the delivery carrier or fulfilment partner.
We will remain your point of contact for the order and will work with the carrier to investigate a material delay.
Where an order cannot be supplied within the agreed or a reasonable period, we will provide an appropriate solution in accordance with applicable consumer law. This may include continued fulfilment, replacement or cancellation and refund.
```Lost parcels
```Contact us when tracking has not updated for an extended period or the carrier indicates that the parcel may be lost.
Aurelia Sun will investigate the shipment with the relevant delivery carrier. A parcel is not treated as permanently lost until the carrier investigation or other available evidence reasonably confirms that it cannot be delivered.
When an order is confirmed as lost before delivery, we will provide an appropriate replacement or refund, subject to product availability and applicable consumer law.
```Orders marked as delivered
```When tracking shows that a parcel has been delivered but you cannot locate it:
- Check the delivery address on your order confirmation.
- Inspect safe places around the delivery location.
- Check with household members, neighbours, reception or building management.
- Contact the delivery carrier when carrier contact details are available.
- Contact Aurelia Sun if the parcel remains missing.
We may request written confirmation or additional information to support an investigation with the carrier.
```Damaged parcels or missing products
```Contact info@aureliasun.com as soon as reasonably possible when:
- The parcel arrives materially damaged.
- A product is damaged during delivery.
- A product is missing from the parcel.
- The wrong product, colour or size was delivered.
Include your order number, a description of the issue and clear photographs of the parcel, shipping label, packaging and affected product where reasonably possible.
These issues are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
```Returned-to-sender parcels
```A parcel may be returned to the sender because of:
- An incorrect or incomplete delivery address.
- A failed delivery attempt.
- Failure to collect the parcel within the carrier’s collection period.
- Refusal of delivery.
- A carrier or customs restriction.
When a parcel is returned, we will contact you after it has been received and assessed.
If the return was caused by incorrect information or failure to collect the parcel, reasonable original, return or redelivery costs may be deducted from a refund or charged before redelivery where permitted by law.
Refusing a delivery does not automatically create an approved return or cancellation.
```Delivery responsibility
```Aurelia Sun remains responsible for arranging delivery of your order to the address supplied during checkout.
Risk of accidental loss or damage normally passes to you when the order is delivered to you or to a person authorised by you to receive it.
Nothing in this policy excludes, restricts or modifies a consumer right or remedy that cannot legally be excluded, restricted or modified.
```Merchant Center and checkout consistency
```Shipping rates, delivery areas and delivery estimates shown in Google Merchant Center, product listings, product pages and checkout should match the information in this policy.
When a promotional free-shipping offer temporarily differs from the standard terms above, the applicable dates, minimum order amount and material exclusions will be displayed with the promotion.
```Contact
```Contact us with questions about shipping, tracking or an existing delivery:
Business: Aurelia Sun
Chamber of Commerce: 83054537
Business address: Bindert Japiksstrjitte 34, 9289 JK Drogeham, The Netherlands
Email: info@aureliasun.com
Telephone: +31 6 11 93 80 07
Please include your order number when contacting us about an existing shipment.
Last updated: 13 July 2026
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